|
Frequently Asked Questions
Signing up, Costs and Payment / Billing Options
NO! Hosting Studios has no setup fees whatsoever.
There is no sales tax on US Hosting Studios hosting accounts.
There is 7% GST on Canadian Hosting Studios hosting accounts.
Hosting Studios knows what it's like to be a start-up with a tight
budget. We believe that you should get value added services at an
affordable price. Testdrive our new WebsiteOS to see the website
management tools you get with each hosting package.
Domain Name Registrations and monthly hosting packages require a
credit card. You can pay by check or money order if you sign up
for an annual hosting account.
Checks and money orders should be made payable to:
We will automatically bill your credit card every month. If it is
declined, we will email you and ask you to provide new credit card
information.
You will be billed on the same day every month, according to the
day you signed up. For example, if you sign up on the 15th of the
month, your credit card will be charged on the 15th of every month.
Although we'd like to stress that through our encrypted SSL connection
your credit card information is completely safe, we understand that
some people prefer to give this information over the phone or fax.
If this is the case, please feel free to contact our sales department
at 1-800-.
You pay for the hosting package you choose, either monthly or annually.
If you register a new domain, you are charged for that as well.
Your total is your hosting package + your new domain name. That's
it! No hidden fees! You will own that domain even if you decide
to host it somewhere else in the future. Please review our Terms and Conditions for more information.
If you transfer your domain from another hosting provider, there's
no extra charge; all you pay for is your hosting package.
When you sign up for a hosting account, you will immediately have
access to our WebsiteOS. You will also be given FTP access, so you
can begin uploading your site. You will receive emailed instructions
on how to login to your WebsiteOS, how to configure your new EasyMail
accounts and how to use FTP. If your domain is a new registration,
it usually takes 24-48hrs for DNS propagation. This is the time
it takes for your domain to be visible on the Internet. If you transfer
an existing site to our servers, the registrar can take up to 3-5
days to make the necessary modifications.
Send your new contact info to support@hostingstudios.com,
or contact your sales representative by phone or email.
Upgrading your Plan and Adding Extra Features
To upgrade your package, log into the WebsiteOS and choose the "Upgrade"
feature. You can also contact our sales department by email, sales@hostingstudios.com. Any
payments you have already made will be credited toward your new
plan. There is no charge for upgrading or downgrading.
Immediately! Upgrades are performed in "real time," so changes are
effective instantaneously.
Of course! Extra mb's of space cost US$5/50mb or CDN$7.50/50mb.
Please contact our sales department by email, sales@hostingstudios.com.
Definitely! Extra accounts cost US$2/month each or CDN$3/month each.
Please contact our sales department byemail, sales@hostingstudios.com.
You will be contacted by email or by phone if you exceed your bandwidth
transfer for the month.
Yes, for US$16.99/year or CDN$26.99/year , we will redirect your
additional domains to point to your main domain. All domains must
be hosted or parked on our servers. For example, if you own yourcompany.com,
.net, and .org, and yourcompany.com is your main site, we can point
your .net and .org domain names to yourcompany.com. No matter which
domain your customers type, they will be directed to your main site.
Cancellations
To cancel, contact your sales rep or email sales@hostingstudios.com.
If you cancel your hosting account within 30 days, you fall under
our 30 day money back guarantee. If your account is cancelled because
you do not follow the terms and conditions, you may not be eligible for a refund.
If you have been a customer for over 30 days, we cannot refund your
money unless you' have an annual account. If you have an annual
account, we will refund you for unused months.
EasyMail
Spam is unsolicited email or newsgroup postings, usually advertising
products or services. Spamming (sending junk email) generates a
very negative response from most of its recipients. Since it is
best to avoid this, we enforce a strict Anti-Spamming Policy. According
to our policy, if you send spam from your domain, your account will
be terminated. To ensure that you do not unintentionally generate
spam, please obtain permission from your intended recipients before
you add them to your distribution list.
EasyMail removes 100% of the hassle and frustration associated with
administering local mail services. It completely eliminates the
need for specialized hardware on your premises. We run it all for
you from our network and give you access to our innovative EasyMail
Wizard! remote email administration tools. The EasyMail Wizard!
assists you with all aspects of running a corporate email network.
You can change your employees' Internet email addresses, delete
old accounts and create new ones, all from one simple interface.
Definitely! Extra accounts cost US$2/month each or CDN$3/month each.
Please contact our sales department by email, sales@hostingstudios.com.
All EasyMail accounts are POP3 accounts. This means that your mail
sits on our servers until you download it to your email software.
Yes, you can use any of these email programs to send and receive
your mail. All you need to do is configure them to download incoming
mail (POP3, IMAP) and send outgoing mail (SMTP).
POP3 (incoming) Server: mail.yourdomain.com
SMTP (outgoing) Server: mail.yourdomain.com
Username or Login: user.yourdomain.com
Yes, you can forward your EasyMail accounts to any existing email
account, whether it's on our servers or not. It's easier than forwarding
a call on your phone!
To check your mail online, use our new WEB BASED email client at:
WebMail
Login. Using your username and password, you can check your
mail from anywhere in the world. Remember, your email will not function
correctly until domain name propagation is complete. This typically
takes between 24 and 48 hours.
No, the Auto Responder feature works for POP accounts only, no forwards
allowed either.
WebsiteOS
This browser based website management application allows you to
manage many aspects of your website. Using this application, you
can:
- Administer your email accounts
- Generate usage statistics
- Promote your website
- Manage your files on the server
- Change passwords
- Setup your own ad server (available on Silver and higher plans)
- Add and remove FrontPage extensions
- Analyze your website's structure and integrity
- Create and manage an effective single page website
- Check your disk usage
- Manage server logs
- Secure sections of your website
- Configure and install common CGI scripts
Why can't I login to the WebsiteOS?
If you have trouble logging in to the WebsiteOS, several easy solutions
could solve your problem.
- Check that you are entering the correct, case sensitive domain
name and password.
- Make sure that cookies are enabled on your browser. You can
enable cookies by going to Tools, Internet options, Security,
Custom level, Enable cookies.
- If you have a Free Parking account for your domain, you do not
have access to our WebsiteOS. To upgrade to a hosting account
with WebsiteOS access, please contact sales by email, sales@hostingstudios.com.
FTP and Uploading Instructions
To upload your files with FTP, you will require FTP software. We suggest
WS_FTP or CuteFTP for Windows users or Fetch FTP for Mac users. You
can download your own FTP client at the following site:
http://idirect.tucows.com/ftp95.html
Here is the information you will require to configure your FTP client.
Remember to insert your actual domain name when you see "yourdomain."
Host Name / Address : hostingstudios.com
User Name : yourdomain.com
Password : your WebsiteOS password
Once connected, you will see the following directories:
/cgi-bin
/logs
/private
/public
Open the public directory, and upload all of your files to this folder.
Your home page must be called one of the following: index.htm, index.html,
index.shtml, index.phtml, index.php or index.php3. This is what a
browser will look for when someone visits your domain.
Any files (other than CGI scripts) that will be viewed by the public
must be placed in your "public" directory or a subdirectory under
"public." If you place files in a directory other than "public," only
you will be able to access them. CGI scripts must be placed in your
"cgi-bin" directory.
If you are using Microsoft FrontPage to design and publish your website,
it is essential that you follow these instructions:
Use your browser and go to http://www.hostingstudios.com.
Click on "CLIENT LOGIN."
Username: yourdomain.com
Password: yourpassword
Once inside, click on FRONTPAGE on the left hand navigation menu.
Click the "INSTALL" button. You will be prompted for a password. This
will be your FrontPage password, and you will need it when you use
FrontPage. For the sake of simplicity, it may be best to use your
WebsiteOS password. Enter and confirm your password, then click the
"SUBMIT" button. FrontPage Server Extensions are now installed on
your domain.
Publishing your FrontPage Website to the server:
When you finish editing and saving your website, go to FILE and PUBLISH
You should publish to http://www.yourdomain.com/. You will be asked
for a username and FrontPage password.
Insert a link to the file in your HTML. For example, to allow people
to download a file called file.mpg, insert this HTML on your page:
<a href="file.mpg">click here to download video!</ >
E-Commerce
Real time credit card processing is the process in which a credit
card transaction is processed as it happens. In an e-commerce environment,
this is often accomplished by using a third party "transaction portal"
like E-xact, InternetSecure or Cybercash.
E-xact is a transaction processing gateway that provides real-time
financial transaction processing and management. E-xact requires that
the end user obtains an SSL certificate and a US or Canadian merchant
account. The E-xact solution requires the end user to install and
configure connection software.
More information about E-xact can be found at:
http://www.e-xact.com/
InternetSecure is a transaction processing gateway that provides the
same style of services as E-xact. A merchant account is not required
as InternetSecure provides an in-house merchant account that is tied
to the user's business bank account. An SSL certificate is not required
as all credit card information is processed on InternetSecure's servers.
The end user does not have to install any additional software, however,
some order form modifications must be made. More information about
InternetSecure can be found at:
http://www.internetsecure.com/
ecBuilder is an e-commerce website building application for Windows
9x/NT 4. ecBuilder allows you to easily create a fully functional
webstore. Video, images, banners and shopping carts are some of the
available features.
ecBuilder has built in SSL support and therefore does not require
the user to purchase an SSL certificate. Support for E-xact and InternetSecure
is also included.
Presently, three versions of ecBuilder are available. The SOHO edition
is available free, while the standard and pro versions must be purchased.
More information about ecBuilder can be found at:
http://www.ecbuilder.com/
You can purchase ecBuilder license keys directly from Hosting Studios
at substantially discounted prices or from ecBuilder. Please contact
your sales rep by email, sales@hostingstudios.com.
You can download ecBuilder through the ecBuilder function within WebsiteOS
or directly from ecBuilder at:
Download here.
Technical support for ecBuilder is the responsibility of the manufacturer.
Some support for ecBuilder is available in the WebsiteOS online help
under the "Using ecBuilder to build your website" heading.
Support questions should be referred to ecBuilder's technical support
department at:
ecbuilder support.
We supports e-commerce by supplying the platform architecture to enable
e-commerce websites. We provide ecBuilder, a website e-commerce utility.
ecBuilder partners with InternetSecure and E-xact to provide third-party
credit card transaction processing. Note also that our servers have
the E-xact Perl library installed to support E-xact's configuration
software.
Yes, our SSL is available on the Silver and higher hosting packages.
No, you can use our generic certificate.
All you need to do is access the SSL Manager within the WebsiteOS.
Your site will be accessible using the following URL:
Site - https://www.securewebexchange.com/theirdomain.com/
Your cgi-bin will be accessible using the following URL:
CGI - https://www.securewebexchange.com/theirdomain.com/cgi-bin/
You'll need to place your content inside the directory called "secure"
in your home directory. This directory is a symbolic link to the securewebexchange
domain. Any CGI programs should be placed inside the "secure-cgi-bin"
directory.
If you want your own certificate, we can assist you in obtaining it.
Contact us or use the SSL Manager to generate a private key and an
electronic certificate request (CSR) with our SSL software (OpenSSL).
You will need to supply us with your desired name for the secure site
(www.domain.com, domain.com, etc.), the company name, operational
division (if desired) and address (including city, province/state
and country code).
The CSR (which we will send to you via email) will have to be sent
to a Certificate Authority, along with "Proof of Organizational Name"
and "Proof of right to use Domain Name". The "Proof of Organizational
Name" in most cases is a copy of your customer's company registration
documents or certificate of incorporation. The "Proof of the right
to use Domain Name" in most cases is a printout your whois information.
There are exceptions to both proofs. Contact your Certificate Authority
for their exact specifications before sending any documents. If you
are using Thawte, this information can be found at:
thawte.com
While we recommend Thawte Consulting for SS certificates, you are
free to choose any Certificate Authority.
After the Certificate Authority generates the certificate, you will
be notified to download the certificate. After the certificate is
downloaded, it has to be emailed to us at support@hostingstudios.com.
Once we receive the certificate, your secure site will be setup. Secure
content will be placed in the "secure" directory located in your site's
home directory. CGI scripts are to be placed in the "secure-cgi-bin"
directory.
Bandwidth
Bandwidth is the amount of information that is transferred from your
website to people surfing your site. For example, if your first page
is 10KB and 100 people go to your page in a month, you've used 1000KB
or 1MB. Each hosting package we have offers a different amount of
bandwidth transfer per month. Please see our Packages section for
specific details.
You will be contacted by email or by phone if you exceed your bandwidth
transfer for the month.
Simply login to the WebsiteOS and look at "Account Information" on
the left hand side or you can click on Web Stats and Display Report.
Under Kilobytes you can see you how much bandwidth you've used for
that month.
Domain Names
A domain name tells people (and the computers they use) how to find
your homepage on the Internet. Your hosting provider assigns each
domain name to a numerical IP (Internet Protocol) address. People
remember names better than numbers, but computers translate www.yourname.com
into IP address numbers.
Registering a domain name for your business or organization is essential
to your marketing efforts. A domain gives your business credibility
and a unique identity on the World Wide Web.
It stands for Univesal Resource Locator. Some people refer to it as
a web address (although URL is not limited to the web). An example
of a URL is http://www.Hosting Studios. Please note that a URL is a
unique identifier. No two websites can have the same URL. This is
the reason why you should register your domain name before someone
else does.
Every computer on the Internet has a numeric address called IP-Address
that is used to identify the location of the computer. An example
of an IP address is 216.251.32.100. This kind of addressing system
is cumbersome and hard to remember for humans. Having a domain name
will eliminate the need to remember an IP address.
DNS stands for "Domain Name Server". It translates domain names into
IP addresses that computers understand. For example, if someone wants
to access our website (www.Hosting Studios), the DNS will translate
the domain into the IP address 216.251.32.100, which will allow the
computer to locate our web server.
A domain name consists of two or more words separated by a period.
The last word (the far right) is called a "top-level domain". Here
are some common top-level domains and their use:
.COM
Used for commercial entities. It is the most popular top-level domain.
Anyone can register a .com domain.
.NET
Originally used for networking organizations such as Internet Service
Providers and backbone providers. Today, anyone can register a .net
domain.
.ORG
Designed for miscellaneous organizations, including non-profit groups.
Today, anyone can register a .org domain.
.EDU
Four-year, accredited colleges and universities.
Country Codes
Other top-level domains include those for countries (.CA for Canada,
.UK for the United Kingdom, .HK for Hong Kong, etc.), which are based
on the International Standards Organization's 3166 standard for country
abbreviations.
To the left of the top-level domain is what is called the "second-level
domain." In HostingStudios.com, "hostingstudios" represents a second-level
domain within the top-level domain of .com.
Yes, we now register domain names for only US$14.99/year or CDN$19.99/year!
We also take care of any modifications on your already existing domain
(i.e. transferring your existing domain to our servers). By paying
for the name yourself, you are assured of complete title and ownership
of it.
Before registering a domain name you will first have to do a "Whois"
search to see if the requested domain name is available. You can do
this right from our website. If you need more detailed information
about the ownership of the domain name we suggest the following URL:
checkingdomain.com.
If you don't need any of our hosting plans, feel free to take advantage
of our Free Parking. You can park your domain names indefinitely on
our servers at no extra cost, as long as you maintain ownership of
your domain.
If there are no trademark disputes, your secured domain name will
be yours for as long as you maintain the yearly registration fees
with Hosting Studios.
If you register a name in good faith, it does not belong to an internationally
known company and you can show that you have a legitimate reason to
use the name, you will probably be able to keep the name. This may
not be the case if it can be shown that you purchased the name for
the express purpose of re-selling it to a company with a legitimate
claim to the name.
It is important to choose a domain that will reflect the intent and
purpose of your website or business. Try to keep it short and simple.
Your domain name will be one of the ways people recognize or evaluate
the site for their interests when they are searching via Yahoo! or
other search engines.
The only valid characters for a domain name are letters, numbers and
a hyphen "-". Other special characters like the underscore "_" or
an exclamation mark "!" are NOT permitted. Example: your name.com
(not correct, no spaces allowed) Example: your-name.com (is correct)
A domain name can be up to 72 characters long -- including the 4 characters
used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU).
Do not type the www. before your domain name when registering.
Yes, simply specify that you are requesting a transfer and NOT a new
domain. You should keep the service with your current provider while
waiting for your registrar to complete the transfer process. This
can take up to 3-5 days.
Absolutely not! If you use one of our hosting packages, the least
we can do is transfer your domain's DNS to our servers for you!
Most registrars give you a username and password so you can go to
their site, login and make the necessary DNS modifications (change
hosts). You'll need to enter in our nameserver information as follows:
Primary IP: 216.251.32.100
Primary Hostname: ns1.meganameservers.com
Secondary IP: 216.251.32.101
Secondary Hostname: ns2.meganameservers.com
Secondary IP: 64.29.144.65
Secondary Hostname: ns3.meganameservers.com
Feel free to contact our DNS department by email, support@hostingstudios.com,
and provide them with the necessary information (domain name, registrar,
username and password), and they'll be able to complete the transfer
for you.
Probably not. Most egistrars, including Network Solutions, Register.com,
and OpenSRS, don't charge you to do DNS Modifications.
Yes, we can host any foreign extension. We will help you register
these names when possible. Otherwise, we will provide you with the
information that you need to register the name yourself.
OpenSRS is a cooperative SLD (second level domain name) registration
service for the .com, .net and .org namespace, managed by TUCOWS.com
Inc. OpenSRS is fully accredited by ICANN and officially recognized
by Network Solutions. It is a completely open system that has been
designed to allow domain name resellers that are not ICANN or NSI
affiliated to register domain names at wholesale rates.
Of course! It will take between 24-48 hours for DNS Propagation. DNS
Propagation is the process by which the computers on the Internet
update their records (DNS tables) to reflect new site name(s). When
this is complete, your name can be accessed and recognized on the
Internet.
Multimedia
You can use Shockwave and Flash on any plan.
Yes, Real Streaming is available on our Gold and higher packages.
You need to get the Real Encoder software from http://www.real.com/.
No, we do not support Windows Media streaming. We support RealVideo/audio
streams through pre-recorded files.
Insert a link to the file in your HTML. For example, to allow people
to download a file called file.mpg, insert this HTML on your page:
<a href="file.mpg">click here to download video!</a>
CGI
How do I upload my CGI scripts using FTP?
All CGI programs must be uploaded to your cgi-bin directory. You should
be sure to use ASCII mode when uploading Perl scripts.
In your HTML documents, reference your cgi script with the following
path:
http://www.yourdomain.com/cgi-bin/script
Are there any limitations placed on CGI scripts?
The following limitations will be placed on ALL CGI scripts:
- CPU TIME = 10 Seconds This is the amount of CPU time one CGI
program can use at a given time.
- MAXIMUM FILESIZE = 100 KBytes This is the maximum size that
one CGI script can reach
- MAXIMUM STACK SIZE = 8 MBytes This is the amount of stack memory
that can be used by any CGI program.
- MAXIMUM NUMBER OF PROCESSES = 32 Processes This is the number
of processes that can be created by the CGI program at a given
time.
- MAXIMUM NUMBER OF OPEN FILES = 32 Open Files This is the number
of files that can be opened by the CGI program at a given time.
5.005_03
/usr/bin/perl
/usr/sbin/sendmail
- When executed, you must print an HTTP header followed by a blank
line. The header must contain either a Content-type field or a
Location field. eg. print "Content-type: text/html\n\n";
- You have incorrectly set the path to Perl in your script.
- You have used invalid Perl arguments.
Check the following:
- script is located in your cgi-bin directory.
- page that calls the script has the path properly specified.
- script has world read & executable permission.
Yes!
You need to make sure that the page with the SSI has a .shtml extension.
The web server will only parse files with this extension.
Make sure that you are using the following format to call include
your program:
<!--#include virtual="/cgi-bin/script.pl"-->
Note that your SSI will not function if you use the exec cgi directive.
You should also ensure that your file's extension is .shtml.
Yes. You may store the image and its associated map file in your own
directories. The server then processes the map file as part of the
normal html document parsing performed.
Yes. ftp access also allows you to run a variety of ommands. These
include the chmod &chown commands.
The path would be as follows:
services/webpages/[first_letter_of_domain]/[second_letter_of_domain]/[domain]/[file]
[domain] is replaced with your domain
[file] is replaced with the filename including sub-directory information
being accessed
Here is an example:
/services/webpages/h/o/hosting.Hosting Studios/chat/chat.log
Databases
Maximum 2
Email support@hostingstudios.com
providing the database name and prefix to be used. Make sure the database
exists in /databases directory outside of /public and that Windows
services are enabled (ASP or ColdFusion). The naming convention for
a DSN is prefix_domainname_com.
Two if DSNs are required, however Access files can be used with a
DSNless connection from public directory.
EasySiteWizard 4.5
EasySiteWizard 4.5 is a robust and intuitive application will allow
you to create a completely customized website in a few simple steps.
There are a numerous selection of professionally designed templates
available for you to choose from and are given the option to upload
your own graphics or logos for use in your site or use our image library
of 10,000 images! With our embedded Page Editor your can tailor your
website to exactly your specifications using true ?WYSIWYG? (what
you see is what you get) technology that will allow you to create
your website in the most simplest of ways. No knowledge of HTML is
necessary!
EasySiteWizard 4.5 can be found in WebsiteOS under the site builder
tool set. In order to use the PageEditor application, you will need
to download a Java plug-in. If you do not have this installed on your
computer already a prompt will appear providing you with a link to
download the plug in.
All EasySiteWizard 4.5 templates allow you to have up to 8 pages on
your website.
EasySiteWizard 4.5 allows you to import pictures and modify the size
of them into any page of your website. We also provide an image library
of 10,000 images you may use for free an unlimited amount of times
for any website you wish to create.
Yes you may create your site in HTML. HTML code will be displayed
in the WYSIWYG page editor.
Yes you will be able to choose from 10 different page layouts for
each page of your website.
Text and pictures can be linked to other websites. EasySiteWizard
4.5 allows you to link either text or picture to a new website in
either in the default frame, entire window or a new window.
Meta tags are used by search engines to help find your website. When
you type a search topic on a search engine website, it uses a software
program called a spider to search through the meta tags of websites
in its list and find ones that match your search word. Meta tags do
not appear on your website, but are hidden in the HTML code. They
are used by web browsers and other web reading software
All EasySiteWizard 4.5 multi-site website templates are all frame
based in order to provide you with the ability to create a flexible
and robust website.
To offer you the greatest flexibility with image insertion for your
websites all our images in the image library are transparent .gif
file types. Transparent .gif files provide the greatest compatibility
in adding our images to your website without you having to edit images
yourself.
EasyStoreMaker PRO™
EasyStoreMaker Pro is a robust solution developed specifically for
the medium to large sized business that wants a quick e-commerce solution.
EasyStoreMaker Pro will allow you to create a fully secure on-line
store in just a few minutes! This powerful e-commerce tool allows
for an unlimited number of products and creates an unlimited number
of SKU?s for easy product tracking.
The Cataloguing and Search functionalities provide your customers
with the ability to find the product they want to order, quickly and
easily.
EasyStoreMaker is more reliable because it operates on a clustered
server environment that is both fully redundant and monitored 24X365.
Most e-store applications today are optimized for a single server
environment that can dramatically impair operational continuity
No you do not need to install any special software. EasyStoreMaker
Pro can be found in your WebsiteOS control panel under the E-commerce
tool set.
With EasyStoreMaker Pro you will be able to offer an unlimited amount
of products.
If you are using Hostopia?s Website Wizard, the buttons page will
display the option to link your on-line store to your site as one
of the default options in the drop down menu. If you are not using
the Website Wizard you may create a link on your website to http://(yourdomain)/cgi-bin/online/storepro.php
Yes, EasyStoreMaker Pro will allow for real-time credit card transactions.
Yes, your credit card transactions will be secure. We provide you
with a generic 128-bit Secure Socket Layer (SLL) to ensure secure
exchange of information.
EasyStoreMaker Pro supports E-xact.
No 3rd party database software is needed when installing EasyStoreMaker
Pro.
Yes, you will be able to track inventory in real-time. In addition
to the automatic stock counter, EasyStoreMaker Pro allows you to manually
adjust stock levels. EasyStoreMaker Pro gives you the option to set
a stock level warning, where you will receive a stock warning by email
when stock of a product reaches a specified number.
Yes, you will be able to provide a discount schedule to products,
as well as global discounts. Product discounts can be set in terms
of quantity, which receives a percentage of sales or a static currency
amount. Global discounts can be based on quantity or currency amount,
which can receive a discount, defined by percentage of sale, static
currency amount or free shipping. The product discount is always applied
before the global discount.
Yes, you will be able to catalog products in EasyStoreMaker Pro. This
application allows you to create catalog sections and to assign products
to any catalog section you create.
Yes, visitors will be able to find your products through a search.
Search criteria include words and numbers.
EasyStoreMaker Pro does not have any 3rd party integration with an
affiliate shipping service. You may however define rate range shipping
costs to cover charges you incur when using the 3rd party shipping
service of your choice.
You may charge shipping fees by flat range or by a range rate. Flat
range shipping may be set from zero to any maximum order setting you
wish, assigned to a static currency amount. Rate range shipping can
be based on quantity or weight. Weight can be measured in pounds (lbs),
kilograms (kg), ounces (oz), or grams (g). Three intervals can be
assigned to static currency amounts. Additional charges can be charged
to international orders and out of state/province orders. These charges
are static currency amounts. Any shipping instructions/messages can
also be defined.
Yes, you can assign names and percentage amounts to both State/Provincial
tax, as well as Federal Tax. Two tax calculations are also available.
You may Apply State/Provincial tax plus Federal tax to subtotal i.e.
Subtotal x (State/Prov tax + Federal tax) or Apply State/Provincial
tax to subtotal after applying the Federal tax i.e. (Subtotal x Federal
tax) x State/Prov tax.
Payment options include credit card, check and COD. Credit cards include
Visa, MasterCard, American Express, and a card of your choice. You
also have the option to make your customers enter in a Credit Card
verification number. Check options include Personal and Certified/Money
order including instructions you define. You may also define instructions
for COD purchases.
You will be able to track orders that have been placed through a secure
Order Processing page. EasyStoreMaker Pro allows you to track how
many orders have been placed and how many have been filled. You may
sort your orders by received date and card type. The Order Processing
page will also allow you to view Card Type, Card Holder, Card Number,
Expiry, Amount, and Method Paid for all orders. Details of each order
can also be viewed for information such as shipping address, order
information, customer comments, and a break down of charges.
EasyStoreMaker Pro allows you to customize your store to fit the look
and feel of your website. A store image, table border color, table
shading color, background color, header color, text color, link color,
active link color, and visited link color.
To check the number of orders currently placed, we provide you with
the EasyStoreMaker Pro Order Processing page. A link to this page
is located in the welcome screen in the EasyStoreMaker Pro application.
This page can also be found at: https://www.securewebexchange.com/(yourdomain)/cgi-bin/online/orderspro.php.
Yes, you will receive an order notification when EasyStoreMaker Pro
processes a new order. This notification will be sent to the email
address you have specified in the security section.
Yes, you will be able to keep track of customers that make orders
on your site. EasyStoreMaker Pro allows your customers to create an
account, which will allow them to save the items in their Shopping
Cart. Once saved, customers can return at any time to continue shopping
or checkout. Customers can store their shipping information, so when
they return to your store, they won't be required to re-enter this
information.
EasyStoreMaker V 1.5
EasyStoreMaker Pro is a robust solution developed specifically for
the medium to large sized business that wants a quick e-commerce solution.EasyStoreMaker
is a robust solution developed by Hostopia to target small to medium
sized businesses that want a fast e-commerce solution. This fully
secure on-line store can be created in just a few minutes!
This powerful e-commerce tool allows for an unlimited number of products
and creates an unlimited number of SKU?s for easy product tracking.
EasyStoreMaker is more reliable because it operates on a clustered
server environment that is both fully redundant and monitored 24X365.
Most e-store applications today are optimized for a single server
environment that can dramatically impair operational continuity.
To access EasyStoreMaker simply log into the WebsiteOS control panel
and look under the ?E-commerce? tool set.
No merchant account is required to use the EasyStoreMaker on-line
store.
No, you do not need a payment gateway to use EasyStoreMaker.
Yes, EasyStoreMaker is secure. A generic 128-bit encryption SSL (Secure
Socket Layer) is used to create a completely secure environment for
transactions that occur within your on-line store.
EasyStoreMaker allows you to offer an unlimited amount of products
to your customers
If you are using Hostopia?s Website Wizard, the buttons page will
display the option to link your on-line store to your site as one
of the default options in the drop down menu. If you are not using
the Website Wizard you may create a link on your website to http://www.yourdomain.com/cgi-bin/online/store.php.
EasyStoreMaker supports all international currencies.
Yes, EasyStoreMaker will allow you to assign shipping and handling
charges based on a flat rate, and/or additional charges based on international
orders/out of state/province.
The tax table settings in EasyStoreMaker allow you to set State/Province
tax amounts as well as Federal tax amounts.
How do I assign SKUs to products
EasyStoreMaker automatically assigns an unlimited number of SKUs to
products you offer.
Yes, you can import pictures of products you wish to offer.
EasyStoreMaker gives you two different ways to do so:
- Import the picture file into the ?public/storemaker/images?
directory and then list the name of the picture file under the
?Products? tab in EasyStoreMaker, or
- Enter in the complete URL of an online image in the space provided.
Yes, you will get order notification when an order is placed. This
notification will be sent by email and will contain a link to the
?EasyStoreMaker Order Processing? web site, which contains all of
your order information. Absolutely no customer sensitive information
is sent via email.
In order for you to check the number of orders currently placed, you
must to log into the ?EasyStoreMaker Order Processing? page. This
page can be accessed through the EasyStoreMaker tool in WebsiteOS.
The beginning screen will give you the option to ?Click here to access
your orders?. The URL to this page is: https://www.securewebexchange.com/www.yourdomain.com/cgi-bin/online/orders.php.
Yes, EasyStoreMaker does perform credit card verification. The program
will look for the correct amount of digits used in a credit card,
as well as confirm that the credit card has not expired.
Your SSL will be assigned to https://securewebexchange.com/www.yourdomain.com.
What payment methods does EasyStoreMaker support?
EasyStoreMaker supports Visa, MasterCard, American Express and Other,
where you can offer and define the option for a different payment
method
Email Virus Scan powered by Symantec Carrier
Scan
Email Scanning verifies that email and attachments entering and leaving
your network are free from viruses and other malicious code.
To use our system you don?t need to install or maintain any hardware
or software.
All email client software is supported, including WebMail.
No, email scanning keeps your original email settings.
The scanning of email is done when the email is sent to our servers.
It takes approximately 0.1 seconds to scan for viruses using our virus
scanning technology.
Desktop software only protects your network from resident virus attacks
and risks associated with floppy disks. A recent study by ISCA labs
indicated that almost all viruses are transmitted through email or
directly over the Internet.
Virus protection at the desktop is important, but even with virus
protection at other levels of the network; stored data and computer
networks are still vulnerable to attack. In order to ensure that the
data on these systems are virus-free, a multi-tier, multi-protocol
defense system needs to be implemented. Our service completes the
vital defense you will need to protect your systems from email-borne
viruses.
Email Virus Scan will scan all domain forwarding and catch-all email
if it is forwarded to an email address that has virus scanning enabled.
No, there is no scanning done by your desktop computer. Email scanning
is done at the server level.
- Log in to WebhostOS
- Look up the customer's account
- Click on the "additional services" button
- Click on the "Add" menu
- Select "Virus Scanning" from the drop-down menu that comes up
- Click on the "Add" button (note: please do not confuse this
button with the "Add" menu at the top of the screen)
After we enable the service, it will take less than five minutes to
begin scanning your email. To confirm it has been activated, click
on ?EasyMail Setup? on the WebsiteOS menu, and see if a Symantec logo
appears on the EasyMail Setup screen.
Symantec is the world leader in Internet security technology. The
company is a leading provider of:
- Client, gateway and server security virus protection
- Look up the customer's account
- Firewalls and virtual private networks
- Vulnerability management
- Intrusion detection
- Internet content and e-mail filtering
- Remote management technologies and security
These services are provided to enterprises and service providers around
the world. Symantec offers the best solution, stability, credibility
and value for its users.
Virus definitions from Symantec are updated on an hourly basis. Our
relationship with our anti-virus supplier also allows us preferential
updating. This means that we quickly receive updates, as they are
made available from Symantec.
No anti-virus technology can guarantee 100% success in stopping all
viruses. Symantec, however, is the market leader with the most advanced
technology for detecting viruses, including the latest virus definitions
to keep your protection levels current.
In some cases, the entire attachment will have to be removed, but
you will still get the text portion of the email.
Email
Virus Scan is very economical to buy on a per domain basis vs.
a per email account basis. One low price lets you add protected email
accounts ? up to ten (10)* ? without the hassle or cost of ordering
one at a time. This solution is far more cost-effective for you than
having to purchase individual user protection on a per-client basis.
(*five (5) emails ? Weblite/3 Emails/VM Server domains.)
Virtual Managed Server (VMS)
Virtual Managed Server is a program specifically targeted towards
web developers or small businesses that need a small amount of individually
tailored domains.
To manage your Virtual Managed Server we provide you with a VMS manager.
No special software is needed to run VMS manager. This program is
provided to you in the WebsiteOS interface.
The number of domains you can have is defined by the VMS package you
purchase. For example, if you purchased a VMS 20 package, you will
have up to 20 domains you can manage. All 20 domains do not have to
be active at the same time as you can define the domains you wish
to be active through the VMS manager.
Each domain includes 5 email accounts. The Virtual Managed Server
package comes with 150 ?floater? email accounts. The floater accounts
can be distributed among the domains as required. All domains must
have a minimum of 5 email accounts. Blocks of additional email accounts
can be purchased. Please contact your sales representative for further
information.
To add a new parked or hosted domain, click the ?Add domain? tab and
the add domain page will be displayed. Enter the domain you want to
add in the ?Domain to add? textbox and enter the domain?s password
in the ?Password of domain? textbox. Click the ?Add Domain? button
to complete the operation. The result of operation will be displayed
on the page.
The VMS Manager allows you to switch between your domains without
logging out of WebsiteOS. The only time you need to switch to a new
domain is when you want to make changes to the new domain?s WebsiteOS
application set. To switch to a different domain, click the "Domain"
tab. Choose the domain you want to switch to from the drop-down list
and click the "Switch to" button to complete the operation.
Changing a domain's password:
Select the domain you want to change from the list. The current password
will appear in the "Domain Password" textbox. Enter the new password
in the "Domain Password" textbox and click the "Update Password" button
to complete the operation.
Changing root password:
To change the root password, enter the old password in the "Current
Root Password" textbox. Enter the new password in the "New Root Password"
and "Confirm Root Password" textboxes. Confirming the new password
ensures that the text is entered correctly. Click the "Update Root
Password" to complete the operation. The result of operation will
be displayed and you will be prompted to log in with the new root
password.
Select the ?Forwarding? tab, and enter in the URL you wish your current
domain to forward to. To disable the forwarding of your domain, leave
the field blank.
Under the Statistics tab you can view how many domains you have added,
per domain and total disk space, total bandwidth usage, and the number
of mail boxes distrusted among your domains.
This option gives you control over what WebsiteOS functions are included
with a specific domain. In order to change the WebsiteOS application
set for a domain you need to switch to that domain first. Click the
"Apps" tab and set the WebsiteOS functions for the domain as desired
and click the "Save Changes" button to complete the operation. |
